Thanks for using Hatmatic! Hats will be on their way to you within 3 days after we receive them from New Era’s factories. For fast and reliable service, shipping is done via FedEx Ground. We try to keep shipping and handling costs low, but fact is they’re not that low anymore. If you’re shipping internationally, the cost will be higher.
We’ll stay in-touch throughout the manufacturing process so you’ll know what’s going on. Tracking information will be sent to you once the product has been shipped as well.
Because all of our product is made to order, all sales are final. In the event of a manufacturers defect, your purchase price will be refunded in full. If you have any further questions regarding our Shipping & Returns Policy, please feel free contact us using the Contact Us page.